Freshers Hiring Alert: Ubiquiti is looking for Technical Support!

Qualification: B.E,B.Tech,BCA or equivalent

Required Expertise:

·      Strong written & verbal English

·      Familiarity with Ubiquiti products (preferred, not mandatory)

·      Knowledge of networking basics: IP, DHCP, VLANs, DNS, PoE, WiFi standards (e.g., WiFi 6), VPNs

·      Ability to explain technical concepts to non-technical users

·      Good judgment, prioritization, and flexibility for rotational shifts/weekends. Comfortable in a fast-paced, dynamic environment

Key Responsibilities:

·      Become a product expert in Wireless, Routing & Switching, Security/VPNs, Cameras, VoIP, and Door Access Systems.

·      Proactively learn via documentation, feedback, and independent research.

·      Provide personalized support via live chat, ensuring clear resolutions and user understanding.

·      Collect and qualify user information to assist advanced support and improve products.

·      Prioritize requests based on severity and impact.

·      Deliver fast, insightful responses as a brand advocate.
·      Flag anomalies in software/hardware to Support Leads or Product  teams.

·      Perform hands-on testing with lab equipment to reproduce issues and suggest improvements.

·      Stay updated on the latest Ubiquiti products and features.