Hiring Alert!

Profile: L1 Network Support Engineer

Work Mode: Work From Home

Certifications: CCNA, CCNP

Note: Only for female candidates

Key Responsibilites:

·        Strong understanding of routing and switching protocols (OSPF, BGP, MPLS) and core networking protocols (TCP/IP, DHCP, DNS, CDP, ARP).

·        Good knowledge of LAN, WAN, Ethernet, TCP/IP networks, as well as voice and wireless communications.

·        Hands-on experience with routers and switches (Cisco/Juniper), including initiating and tracking RMA cases for hardware failures and break-fix.

·        Coordinate and closely support Level 2 engineers in all activities, including escalation of critical issues impacting a large number of users.

·        Interact with customers at regular intervals, provide clear communication and reporting, and ensure timely updates on issue status.

·        Analyze daily, weekly, and monthly product updates on the portal and take necessary actions to improve overall customer experience.

·        Work with onsite field engineers to remotely access, configure, and troubleshoot network devices as required.

·        Willingness to work in shifts, travel when required, and consistently commit to PalC standards to maintain high customer satisfaction.